Frequently Asked Questions

Are Joynbaby products safe for newborns and toddlers?

Yes! All our products are made from non-toxic, BPA-free, and baby-safe materials suitable for newborns, infants, and toddlers. You can explore more in our Baby Safety Products collection.

Do you ship internationally?

Yes, Joynbaby ships to the USA, Canada, UK, Australia, and several other countries. Shipping options and delivery estimates appear during checkout.

What are the available payment methods?

We currently accept PayPal for secure, fast, and protected payments worldwide.

How long does international delivery take?

Our global delivery timeline is 12–15 business days, depending on destination and customs processing. You can follow updates through our Order Tracking page.

What is your return or refund policy?

We offer a smooth 7-day return or refund for damaged or defective products. Visit our Return Policy page for full details.

Are your products quality-tested before shipping?

Absolutely! Every item goes through strict quality checks to ensure it’s safe, durable, and ready for your little one.

How do I contact Joynbaby support if I need help?

You can reach our team anytime through the Contact Us page or by email. We respond quickly to support parents around the world.